Recensioni, valutazioni e commenti - Bromont, montagne d’expériences
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Recensioni, valutazioni e commenti - Bromont, montagne d’expériences
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inconsistent information among different employee, not caring customers at all
Me and my husband have been season pass holders of Ski Bromont for more than 10 years.
February 10, Wednesday, we drove more than an hour to Ski Bromont. When we were on the lift to our first track, the lift stopped working. We were trapped in the air about one hour, and the temperature of that day was -20C. When we were safely left the lift, there were five or six Bromont employees waiting in the exit to handout every trapped skier a paper coupon and said “this is a full day ticket, you can come back another day. Today due to an electrical problem, the lift will be closed. We apologize the situation.” We had no choice, and had to leave.
The next Monday, Feb 15, we went Ski Bromont again. We asked an employee in the ticket office how to use the coupon. It was our first time to see such kind of coupon, we want to make sure we understand well.
The employee we consulted was sitting on the first window on the right hand side. He is a gentleman around 55 years old and he is an bilingual. He explained this coupon can be converted to a 4 hour ticket at anytime. We told him we are “Almost Anytime” season pass holders, it seems these coupons are useless for us. He suggested we can give the coupon to our friends. We asked can these coupon be used on holidays. He answered yes. We asked if we should convert these coupons to tickets right away. He answered we can convert them anytime when we want to use it.
We went with kids on Wednesday, March 03. When I wanted to use these coupons, the lady who sitting behind the first window of the ticket office refused me. She asked me for my ticket receipt of February 10. I told her I am a season pass holder. She took my pass to check, And then she talked with another lady who was walking around behind (it seems that this lady was a supervisor or manager). Finally they gave me an answer: These coupons are not allowed to use during high season, and today is the high season. I only have two choices, pay or leave.
I explained how the gentleman in their ticket office told me last time. The lady said I should buy the ticket from that gentleman if he can make it, but she is not able to. I said any employee working in Bromont represents Bromont, if one of you said Ok, but another one said not Ok, it confuses customers. And Bromont needs to take the responsibility of telling wrong information to its customers. However, this lady in the ticket office said I don’t have any proof of what I’m saying, and even it is true that there was another employee told me I can use the coupon in high season, she would still not allow me to use it. Finally, she called the security guard to ask me to leave.
The security guard came. There were three people. One of them was an aggressive lady. She stopped me of saying any words and asked me to leave right away. She even took my season pass from the ticket office without my permission and confiscated my season pass.
All this process, around 20 minutes talked with the ticket office and 10 minutes with the security guard. I was just a regular customer who wanted to protect myself. I talked without any bad words but try to explain the situation. However, Bromont made me so disappointed. They don't care their customers at all. They are just telling you they are the giant and you are just the small potato.... Recensione completa
Voici notre commentaire sur le personnel travaillant a la montagne.
Nous voulons souligner l'excellent travail de Pierre-PAUL qui guide les skieurs pour prendre place sur la remontée a 6 au versant du village. Celui-ci est gentil, souriant, dynamique, beaucoup de classe. Vous avez intérêt a le garder. Vous devriez songer a lui donner une augmentation, tellement il fait bien son travail.
Un autre employé qui mérite d'être félicité : un dénommé GUY qui lui travaille au versant du Lac, a l'intérieur du chalet. Toujours de bonne humeur. Ne pas vous gêner de lui en faire part.
J ai bien aimé une dame Lessard de l'école de ski. Belle personnalité, taquine, a l aise.
Je veux faire un clin d'œil a un petit couple adorable soit Marianne et Zacharie. Très travaillant, coquin. Zacharie a même fait une déclaration d'amour a Marianne. Très émouvant selon France notre coéquipière.
Nous sommes 3 skieurs ( 2 garçons:( René et René ) une demoiselle: ( France ) qui allons régulièrement a Bromont. Nous sommes unanimes a féliciter ceux-ci.
... Recensione completa
Skieuse De bromont
J’adore la montagne , elle est fun, belle , bien entretenues . Les sous bois sont vraiment amusants pour les débutants et les experts . Les nuits blanches sont bien organisé et vraiment , vraiment FUN!!... Recensione completa
J’adore la montagne mais j’aimerais aller skier même plus tôt que à 8:30.... Recensione completa
The resort has invested a lot over the last 20 years in terms of trails, snow making, equipment, etc. The Town of Bromont has become increasingly sophisticated with a lot of great bars and restaurants. For most of the season, they have night skiing, meaning that someone can arrive in the afternoon and still get in a decent day of skiing or take a cheap pass for the evening. Season passes are really good value but individual day passes about the same as other hills. Because of global warming, sometimes conditions can be bad like elsewhere in the east but they do a lot of snowmaking. Though there can be unskiable days in January, there is often spring skiing well into April. It is fairly close and easy access to Montreal. ... Recensione completa
Très belle montagne. Les pistes sont entretenues plusieurs fois par jour. L’equili Entre les pistes expertes et débutantes est intéressant, surtout que les pistes plus faciles sont principalement concentrées sur un versant. Le seul point négatif est qu’il y a moins de pistes qu’annoncé puisque la même piste peut hanter de nom à plusieurs reprises.... Recensione completa
Belle montagne, très achalandé sur certain versant, par contre plusieurs versant moin populaire où allé pour éviter les embouteillages. ... Recensione completa
Pour skier la montagne depuis quelques années, j’ai toujours aimé les soins apportés aux pistes. Avec les conditions difficiles propres a cette région, je crois qu’ils font des petits miracles. Par contre, cette années, j’ai remarqué que souvent les chaises étaient fermées pour toute sortes de raisons. Pire, certaines personnes du service a la clientèle m’ont donné des mauvaises expériences par leur manque de politesse, d’ecoute et de connaissance. La station change, n’est plus aussi locale qu’avant. Essaient ils d’imiter Tremblant?... Recensione completa
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